Returns and Exchanges

Please inspect your order upon reception and contact Kyla Vitek Jewellery immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. You must notify me within 7 days of delivery for all of the above. After that time period, no refund or return will be possible.

If I have made a mistake with your order (i.e. shipping the incorrect items), please contact Kyla Vitek Jewellery within 7 days of receipt of merchandise and I will gladly offer an exchange for the correct item.

If an item should arrive damaged, please contact Kyla Vitek Jewellery a.s.a.p. within 7 days of receiving your package and include photos and a description of the damage. A replacement or refund will be granted only if the damage is documented and I have been contacted within 7 days of receipt of the damaged package.

In the event that Kyla Vitek Jewellery agrees to a return of item(s), please know that products must be returned in excellent, re-saleable condition within 10 business days from the time they were received -- carefully wrap and pack all returns to prevent damage during return shipping. Kyla Vitek Jewellery is a small business, not a large corporation, and thus products have not been priced to absorb the cost of shipping. Therefore I do not refund the cost of original shipping, and am not responsible for the cost of return shipping.

*Please note* due to hygienic reasons, dangle earrings that are returned will be subject to a $20 restocking fee, which covers the cost of replacing the ear wires. Stud earrings are final sale as I cannot replace the ear posts without considerable time & effort.